Job Details  
Advertiser: WorkWales

Job Title: Welsh Speaking Customer Service Agent
Rate:£ Per Year    Benefits: Negotiable on Experience
Description: Welsh Speaking Customer service agent

Work Wales have a great opportunity for a Welsh speaking Customer Service Agent for an Award Winning progressive company who is a market leader in their specialised field.

The ability to communicate fluently through the medium of Welsh is essential for this post.

This position is located in London, offering a great opportunity to relocate to outskirts of the City Of London in Hertfordshire. Excellent relocation package.

The Role

As Customer Service Agent you will provide excellent support services when dealing with customers, ensuring that customer support queries are monitored, resolved and appropriately escalated effectively, within the department’s service level agreement (SLA).

If you are selected for the position of Customer Service Agent, you will be set up for success with a personalised development plan; and the opportunity to progress professionally through a number of MS exams. This is a great opportunity for someone with a background in customer services, who is looking to:

* Build on their existing experience within a customer-focused role.
* Develop a career within the education sector

Team Lead for Customer Service Desk

Main Responsibilities as Customer Service Agent

* Handling inbound calls
* Logging calls on behalf of customers
* Answering queries
* Dealing with email queries
* Passing on queries to relevant departments
* Managing the progress of passed on queries and providing a resolution to the customer

Essential Skills and Experience

To be successful for the role of Customer Service Agent, you will have / be:

* Customer focused, and might already work within a similar role.
* The ability to develop and maintain good working relationships with key stakeholders and customers.
* An excellent telephone manner
* Able to communicate effectively through a mix of written and verbal communication.
* Able to demonstrate excellent customer care, through patience and understanding of customers’ requirements.
* Good at problem solving, and will be the type of person who picks up new concepts and processes quickly.
* Good knowledge of Microsoft technologies (Such as Microsoft Office and Office365).
* Work to deadlines and targets set through SLAs and appraisals.
* Welsh Speaking
* Strong MS Office and Office 365 skills.
* Educated to degree level.
* Graduates welcome

Salary, Hours & Benefits

For the role of Customer Service Agent you will receive an excellent salary package depending on experience.
Skills Required: Welsh Speaking Customer Service Agent
Job Type: Permanent
Start Date: ASAP     Duration:
Contact: Fiona Williams Contact E-mail: Click
Contact Tel: 01792 477340 Contact Fax:
Reference: FW/WSCSA Added: 18-09-2017
  IMPORTANT: For jobs based in the UK it is unlawful to employ a person who does not have permission to live and work in the UK. Please ensure you have this permission before applying, unless the advert states otherwise.
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