Job Details  
Advertiser: Certes Computing Ltd

Job Title: Service Desk Analyst
Rate:£22K to £24K Per Year
Description: Service Desk Analyst
Crawley – West Sussex
24,000 per annum + Benefits

Are you looking for a fantastic a new career in a fast-paced, vibrant and dynamic workplace? If so, this could be your lucky day! We’re looking for a Service Desk Analyst to join an already existing Information Technology team. The successful applicant will provide a single point of contact for all staff in relation to IT issues and incidents. You will need to provide exceptional standards of support to all customers and support a variety of products, services and platforms.

You should have technical helpdesk experience with a proven ability to perform technical diagnostics and administration of Telephony and ICT Systems, communicating with end users and internal teams on a technical level to provide immediate resolution where possible.

This role will require an enthusiastic individual who is able to apply all company and departmental policies, procedures and work instructions to their daily tasks, and proactively contribute to improving these where possible.

This position will require a high level of attention to detail capturing all information from the customer to enable speedy diagnosis and resolutions where possible. It will also require the ability to be able to build rapport and maintain strong relationships with customers to help drive and improve our quality of service. Working Monday to Friday on a 3 shift rotation and provide out of hours on call via a rota system shared with the team.

Certes Computing (and all of its subsidiary companies) is committed to promoting equality and diversity in its business operations.
Skills Required: Service Desk Analyst
Job Type: Permanent
Start Date: ASAP
Contact: David Leese Contact E-mail: Click
Contact Tel: 01675 468968 Contact Fax:
Reference: 53219/001 Added: 13-09-2017
  IMPORTANT: For jobs based in the UK it is unlawful to employ a person who does not have permission to live and work in the UK. Please ensure you have this permission before applying, unless the advert states otherwise.
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