Job Details  
Advertiser: Fusion Appointments Ltd

Job Title: E-Commerce Customer Care & Advertising Assistant
Rate:£16K to £18K Per Year    Benefits: Bi Anual Bonus
Description: E-commerce Customer Care & Advertising Assistant

Our Lovely client is a digital marketing and ecommerce consultancy agency who specialise in advertising their client's products online and use multi-channel marketing to reach the widest audience possible; across platforms such as Amazon, eBay, client websites and other marketplaces.

They are looking for a vibrant, self-motivated individual to assist with customer care and advertising, to join our talented and expanding team.

The Role

The role is essentially broken down into two areas, customer care and advertising. A typical working day would consist of completing all customer service tasks and dedicating the rest of your day to advertising.

Customer Care
A successful candidate would need to respond to email enquiries over the course each day, while also answering phone calls when necessary. They will be trained in each of these areas, as required.
To give an idea of the nature of emails and phone calls, the majority consist of:
• Customers enquiring about postage, delivery or a missing order.
• Queries about our products, how to use them, whether we stock an item etc.
• Cancelling orders, returns and refunds.

There will also be a level of account administration to undertake daily.
A successful candidate would also be required to work additional hours (paid overtime) and assist with customer emails at weekends and bank holidays, however this should only be during peak periods.
Previous customer service experience is advantageous, but not essential.


Alongside customer care responsibilities, the advertising side of the role is aimed at growing the profits on our Amazon accounts, with a focus on the Amazon account. A successful candidate will be part of a team dedicated to this area of the business and there will be a level of support. Examples of the ways in which this can be achieved is through the use of innovative marketing methods, engaging and creative copywriting and general account management. As an overview, responsibilities would include (but are not limited to):

• Driving sales on the accounts and monitoring and driving profit margins.
• Monitoring accounts to ensure they are kept in good standing, planning advertising, new ideas etc.
• Copywriting – generating creative, descriptive, accurate and engaging written content for new product listings.
• Admin – using our order fulfilment software to monitor orders, ensuring all stock levels are accurate.
• Market research – searching out new products and opportunities, monitoring competitor activity and keeping up-to-date with new releases within the consumer electronics sector.

Essential skills
• Educated to degree level in a related discipline (e.g. marketing, business, English) or at least 1 year of applicable experience
• Excellent copywriting skills
• Needs be self-motivated and have the initiative and drive to grow profits
• Good general IT knowledge and fast typing speed knowledge of Microsoft Office applications, in particular Excel
• GCSE / A Level pass in English Language or Literature
• Exceptional attention to detail, grammar and punctuation skills

Desirable skills
• Experience in an ecommerce related role
• Experience buying, or ideally selling on ecommerce platforms, such as Ebay and Amazon
• Excellent knowledge of Microsoft Office applications, in particular Excel
• HTML knowledge
• Customer care experience

What we offer
• 16K – 18K (based on experience) + bi-annual bonus
• Modern comfortable office, walking distance to Horsham town centre, train station and bus stops (no parking on site)
• Free snack buffet every Friday
• Office events (Christmas parties, social events such as Ascot racing, meals, drinks, parties etc.)
• All you can drink tea and coffee
• Cycle-to-work scheme
• Childcare voucher scheme
• Company Auto-Enrolment pension scheme

If the above sounds like you, do not hesitate to apply now!
Skills Required: Ecommerce, Marketing, Account management, sales, Advertising, Admin, Digital Marketing, Market Resea
Job Type: Permanent
Start Date: ASAP     Duration:
Contact: Tanya Etheridge Contact E-mail: Click
Contact Tel: 01306 745050 Contact Fax: 01306 745051
Reference: BB5739HORSHAM/2 Added: 12-09-2017
  IMPORTANT: For jobs based in the UK it is unlawful to employ a person who does not have permission to live and work in the UK. Please ensure you have this permission before applying, unless the advert states otherwise.
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