Job Details  
Advertiser: Candidate Channel

Job Title: 1st Line Support Technician
Rate:£18K to £22K Per Year    Benefits: Excellent Benefits
Description: 1st Line Technical Support Analyst - Salary 18,000-22,000 DOE plus excellent benefits

Based: Stroud or Swindon

Our Client is a large Logistics company based in Gloucestershire, they are looking for a 1st Line Support Engineer to join their IT team, ideally based at their HQ in Stroud. Although candidates from the Swindon area can also be considered.

We are searching for a first line support technician to join their helpdesk team. You will be the first point of contact providing Software/Hardware technical support to their internal employees and business partners, escalating when required to 2nd / 3rd line support.

Key Job Responsibilities:

* Take phone calls from users and log problems in the relevant helpdesk software
* Manage incoming emails and alerts escalating to relevant members of the team as necessary
* Run start of day checks on IT systems to ensure correct operation and escalate any problems
* Communicate promptly and clearly status updates
* Ensure smooth administration of core IT processes, asset management, mobile phone allocations etc.
* Attend to first line IT technical tasks, such as setting up accounts, installing software and trouble-shooting PC hardware
* Be part of a monthly on call rota for basic out of hours support and escalation
* Provide software support using Remote Control/Access systems, following basic processes and diagnostics to establish the exact problem on site and implement fixes
* Give technical support to engineers on site with all queries when necessary
* You will assist with the implementation of new software, hardware releases and ad-hoc rollouts as part of a team

Skills and Experience required:

* Excellent Oral and written communication skills is a must
* Excellent PC skills
* Educated to GCSE level in Maths and English as a minimum but ideally with some IT Qualifications
* Good knowledge of Microsoft Windows and Office applications
* Keen attention to detail and strong process based trouble shooting skills
* Can manage high workloads as and when required
* Understanding of the following would be a bonus: Remote connections, SQL, Borland, Visual Basic, C#

This is an excellent opportunity for those with helpdesk experience to join this market leading company and progress your career onto the next level. Apply today or contact us for more information and an informal chat about the role.

Radley Recruitment is dedicated to helping you find your next career move, so if you are looking for a new role, submit your CV to us and we can help you find that perfect job.
Skills Required: IT support,2nd line support,3rd line support
Job Type: Permanent
Start Date: asap     Duration:
Contact: Radley Recruitment Contact E-mail: Click
Contact Tel: 01242 210212 Contact Fax:
Reference: CC0716 Added: 30-08-2017
  IMPORTANT: For jobs based in the UK it is unlawful to employ a person who does not have permission to live and work in the UK. Please ensure you have this permission before applying, unless the advert states otherwise.
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