Job Details  
Advertiser: Remit Resources

 
Job Title: Service Support Technician
Location:Brentwood
Rate:£20K to £25K Per Year    Benefits: benefits
Description: IT Support Technician needed for this financial services company based in Essex.

Your main responsibility will be to provide pro-active first line Helpdesk support to all users of the financial services clients to ensure all SLA’s and customer service requirements are met. To setup and manage new accounts for customers with various levels of complexity.

Main responsibilities include:

* Manage the day to day liaison with customers when contacting the Company.
* Establish processes and procedures to ensure the analysis, prioritisation and resolution of problems reported in a timely manner.

* Ensure correct information is taken first time each call is logged.  Ensure all calls logged and handled in appropriate timeframes
* Ensure regular communication with customers on the progress of incidents reported
* Analyse and question problems to eliminate unnecessary user requests
* Proactively recommend improvements to support function to eliminate repetitive calls
* Maintain telephone contact with users as appropriate
* Be fully conversant with all company products
* Setup new accounts for various products the company offers.
* Close existing accounts when required.

The duties and responsibilities listed above describe the post as it is at present. The post holder is expected to accept any reasonable alterations that may from time to time become necessary.

To discuss this role in detail, please contact Chloe Hamilton at Remit Resources.
Skills Required: "1st line" Helpdesk
Job Type: Permanent
Start Date: ASAP     Duration:
Contact: Richard Morgan Contact E-mail: Click
Contact Tel: 020 7183 6232 Contact Fax:
Reference: SSTCH-1608P Added: 16-08-2017
  IMPORTANT: For jobs based in the UK it is unlawful to employ a person who does not have permission to live and work in the UK. Please ensure you have this permission before applying, unless the advert states otherwise.
 
 
 
 
 
 
 
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