Job Details  
Advertiser: Appointments Personnel

Job Title: Customer Service Advisor
Location:Stoke on Trent
Rate:£15,056 Per Year    Benefits: Additional Benefits
Description: Our Client, who is an extremely reputable insurance company based in Stoke on Trent, are looking to recruit a number of "Customer Service Advisors" to join their busy teams.

On a day to day basis you will be dealing with customers over the phone and will have the ability to multi task in a complex environment. Previous knowledge of communicating with people at different levels and the ability to learn and develop through continuous training and support, to ensure you are providing a first-class service will be essential for this role.

As a "Customer Service Advisor" duties and responsibilities will include:

* Taking a variety of calls from new and existing customers
* Dealing with customer’s car and travel insurance queries
* Managing inbound calls effectively
* Identifying the customers’ needs and matching suitable products
* Ensuring that all customer needs are met
* Explain choices, options and recommendations available to your customers
* Adapt to the ethos of the brand and promote it to the customer
* Working within a close-knit team

Salary starts off at 15,056 which will increase in intervals over an 18-month period to 16,500.

Hours of work are on a shift basis, 38.5 hours between the hours of 8am and 8pm Monday to Friday and 2 out of 4 weekends.

Sat 9am - 5pm

Sun 10am - 4pm

Benefits for you:

* Free parking
* 24 days’ holiday
* Car leasing scheme
* Company pensions
* Support in achieving qualifications
* Family health plans
* Dress down Fridays
* Internet Cafe and Pool tables
* Discounted food in our on-site restaurant
* Discounts with major retailers
* Subsidised gym membership

This is an incredible opportunity to start a career within a company that has experienced year on year growth and that can offer you progression and development.

You will begin your employment with a great six-week induction / training programme and will have the opportunity to develop into Expert and Senior positions that are advertised internally.

If you feel that you have the right skills to be successful in this role and want to work for a company with a clear purpose and values, please apply today.

This vacancy is being advertised on behalf of Appointments Personnel who are operating as an employment agency.
Skills Required: Customer Service Advisor
Job Type: Permanent
Start Date:     Duration:
Contact: Hannah Birkin Contact E-mail: Click
Contact Tel: 01782 33 87 87 Contact Fax: 01782 33 87 88
Reference: JOB-4078 Added: 27-06-2017
  IMPORTANT: For jobs based in the UK it is unlawful to employ a person who does not have permission to live and work in the UK. Please ensure you have this permission before applying, unless the advert states otherwise.
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