Job Details  
Advertiser: Syntony (Search and Selection) Ltd

Job Title: Head OF Professional Services
Rate:£75K to £90K Per Year    Benefits: Car Allowance, bonuS
Description: Head of Professional Services

Based: Reading
Salary: £75-90,000 base + car allowance + Bonus + Benefits

Our client is a leading Avaya Platinum partner. They are based in the South East, and are over 15 years old. They offer a complete contact centre offering from Avaya,Verint and other complementary technology providers. They are turning over in excess of £20m and growing rapidly.

Role Objective:

- Responsible for managing the Deployment Engineers and IT Service Consultants
- Management of the project management team†
- Responsible for the pricing of resource required for each project and then the successful resource allocation against forecasted projects.†
- Playing an important role in the order process from receipt of sales order to project / job completion including efficient implementation and installations, aligned with the Service Agreements and provision of excellent customer service†
- Ensure appropriate procedures and systems are used to provide efficient and cost effective service to the highest level of satisfaction for all customers†
- The role requires someone to structure and develop a full PMO process and bring more structure to the teams, which are expanding rapidly.
- Professional service pricing†
- Commercial resource management
- Backlog tracking on WIP
- Resource Utilisation
- Overtime and expense control and approval
- Ensure Individual and Department Key Performance Indicators (KPI`s) are met and if not corrective... Please go to to see the full advert text.
Skills Required: Head OF Professional Services
Job Type: Permanent
Start Date: 01-07-2017     Duration: n/a
Contact: Paul Christy Contact E-mail: Click
Contact Tel: 01732742211 Contact Fax:
Reference: PDC- headof PS Added: 17-06-2017
  IMPORTANT: For jobs based in the UK it is unlawful to employ a person who does not have permission to live and work in the UK. Please ensure you have this permission before applying, unless the advert states otherwise.
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