Job Details  
Advertiser: Devonshire

Job Title: Field Services Manager
Rate:£40K to £45K Per Year
Description: Field Services Manager – Tewkesbury – Permanent – 40-45k


* The Field Services Manager works as part of the IT Operations Leadership team. This position is to provide support, direction and responsibility for the teams and employees under them provide and adhere to the standard and strategies set out by the company so the various sites, systems, users, communication rooms and Data Centres around the UK and Europe are maintained and developed.


* Strategy – Develop and execute the Field Services strategy in alignment with business plans and technology strategy
* Financial Management - Managing an operating/capital budget of up to 1m and proactively driving cost reduction through productivity and efficiency improvements
* Build and support budget actives for your area in line with company policy.
* Transformation – conceive and execute an IT change programme that makes RRD a leader in the provision of communication services
* Suppliers – establish commercially advantageous contractual partnerships with third parties suppliers, customers and other RR Donnelley departments to organise and complete new installations to meet the operational requirements of RR Donnelley IT and its clients.
* The acquisition, installation, commissioning and maintenance of all I.T Hardware, Software and associated equipment within RR Donnelley in accordance with the company’s requirements and relevant codes of practice and regulations.
* Providing a focus on customer satisfaction to all customers, both internal and external on behalf of the company.
* Technology – deliver leading edge technologies that provide a source of competitive advantage
* Advising on the operational aspects of current contracts, and feasibility of proposed future client solutions. Be aware of, and understand advances in Information Technology products and services.
* Ensuring all I.T related problems are satisfactorily investigated and rectified and that all equipment is maintained in accordance with agreed standards.
* Adherence to legislation, regulations and agreed procedures as defined by the company and relevant external authorities
* Provide and maintain the company’s end user workstation hardware and software levels to the company standards.
* People – build, inspire and lead a highly skilled, motivated matrix based team across Europe. So they offer the business the best possible service at minimum cost
* Ensuring the Field Services teams have the appropriate level of skills to support the business
* Work closely with the service delivery team to prioritise and resolve recurring problems and incidents within the desktop service space.
* Delivery – flawlessly deliver projects and change activities within committed time, cost and quality criteria
* Methods/Processes - Ensuring best practice processes and methods are delivered and aligned across Europe
* Identify and facilitate opportunities for continuous improvement in the products, processes, services and tools the team uses to deliver support to the RR Donnelley users and clients.
* Customers – deliver a second to none, world class IT service to our customers
* Support other Technical teams in the planning, installation, implementation, testing, and support of solutions.
* Service Owner - ensuring that there is a technical roadmap in place for key systems and all aspects of these systems remain fully supported.
* Provide technical advice, guidance and assistance to colleagues.
* Manage routine tasks for system maintenance across the IT Field Service estate, which will include but not limited to antivirus, windows patching, software upgrades..etc
* Performance Management – produce benchmarked metrics and KPIs that provide the evidence base of world class service delivery
* Relocate equipment in line with operational requirements, refurbishments, and relocations.
* Track all assets during moves, installs, upgrades and disposals.
* Conduct routine hardware and software audits of workstations and servers to ensure compliance with established policies and procedures.
* Adhere to embedded ITIL processes.
* Flexible approach to working as travel and unsociable hours are often required.


* Enterprise Knowledge of enterprise desktops products,methodology & Technology Lifecycle Management
* Data Centre management & methodology
* Experience of managing suppliers in outsourcing contracts
* Proven people management skills
* Excellent communication skills with demonstrable experience of dealing with all levels of staff (from users to C-Level executives).
* Ability to maintain control of yourself and your team in highly pressurised situations
* Strong organisational, time management and prioritisation skills.
* Adept in engaging effectively with users, clients and other IT teams.
* Capability to follow processes, update and evaluate if improvements are needed.
* Strong adherence to quality processes and understanding of right first time approach.
Skills Required: Field Services Manager
Job Type: Permanent
Start Date: ASAP
Contact: Scott Thomas Contact E-mail: Click
Contact Tel: 0207 469 0800 Contact Fax: 0207 469 0801
Reference: FSMT30 Added: 31-05-2017
  IMPORTANT: For jobs based in the UK it is unlawful to employ a person who does not have permission to live and work in the UK. Please ensure you have this permission before applying, unless the advert states otherwise.
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