Job Details  
Advertiser: Rullion Computer Personnel

Job Title: Service Desk Technician - Perm -
Rate:£ Per Year
Description: Rullion are recruiting for a Service Desk Technician for a highly reputable client based in Brackley on a permanent basis, please see below a brief overview on the role –

•Responsible for being the first point for all calls received by the IT Service Desk.
•Responsible for logging and capturing information for all calls reported to the IT Service Desk via Telephone or Email.
•Resolving 1st support calls, including Active Directory account creation, unlocking accounts, managing permissions and administrative duties.
•Logging, assigning and escalating calls to internal Desktop and Infrastructure Teams.
•Providing regular updates and communications to the business.
•Following IT procedures e.g. ITIL and strictly complying with our Policies, SOX, ISO27001
•Produce Management Information as required by the IT Manager.

In order to be considered you must have the following skills and experience –

•A good knowledge, understanding and experience of common computing principles and technologies e.g. PC’s, Printers, Networking, Microsoft, Citrix, Active Directory.
•Excellent problem solving skills
•Excellent customer service skills
•Excellent interpersonal and communication skills
•Customer focus
•Business awareness
•Methodical thought process with an attention to detail
•Capable of working to deadlines
•Organisation skills
•Desire to learn and progress

This is a brilliant opportunity to progress your career as a First Line Technician, please apply now for an immediate response.

Rullion IT Plus Ltd is acting as an Employment Agency in relation to this vacancy.
Skills Required: Service Desk Technician - Perm - Brackley
Job Type: Permanent
Start Date:
Contact: Amin Raza Contact E-mail: Click
Contact Tel: 0161 601 3308 Contact Fax:
Reference: LMT/AR Added: 25-05-2017
  IMPORTANT: For jobs based in the UK it is unlawful to employ a person who does not have permission to live and work in the UK. Please ensure you have this permission before applying, unless the advert states otherwise.
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