Job Details  
Advertiser: Secondsite Recruitment Consultants

Job Title: Client Operations Executive
Rate:£18K Per Year
Description: Selective Recruitment Solutions Ltd work very closely with a well-established Contact Centre based in Thame who are currently recruiting for a Client Operations Executive. To be part of this fantastic organisation, you MUST have excellent time management skills, and have the ability to prioritise tasks and negotiate deadlines.

Job Title: Client Operations Executive
Contract: Permanent
Location: Thame
Salary: 18,000
Hours: Monday – Friday 9.00am – 5.30pm

The purpose of this role: You will be responsible for set up, maintenance and reporting on all activities.

Duties and Responsibilities:

• Responsible for set up and support of all programmes.
• Providing system and reporting support for both field and contact centre mystery shopping.
• Responsibility for managing the data capture system, background maintenance systems, call recording suite and mystery shopping website.
• Ensuring any client reports are delivered on time, with full accuracy and within SLA
• Interrogation of reporting results to find inconsistencies and/or trends with outcomes. Report findings to CSM and/or Client with commentary and recommendations for progress.
• Support in the investigation, answering and recording appeals from clients and end users of the results. Provide reporting on stats and outcomes.
• Maintenance of our call file, master listings, notifications & databases.
• Attending team meetings where necessary.
• Additional duties include managing client relationships on smaller accounts

Candidate Specification:

• A calm and confident nature, with a can do attitude.
• Excellent interpersonal and communication skills.
• You will need to be able to handle multiple tasks, prioritise tasks and negotiate deadlines.
• Excellent communication skills.
• Good computer skills with Excel, PowerPoint and Word.
• High level of attention to detail.
• Ability to be a team player but work on your own initiative.

Please note: Only candidates with the relevant skills and experience will be contacted regarding this position.

If you do not hear back from us within 5 days you have unfortunately been unsuccessful in your application. Please continue to visit the website for other opportunities.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job.
Skills Required: admin, reports, KPI's,client relationships, contact centre
Job Type: Permanent
Start Date:
Contact: Kathy Rusher Contact E-mail: Click
Contact Tel: 01235 462941 Contact Fax:
Reference: DB00047227 Added: 19-05-2017
  IMPORTANT: For jobs based in the UK it is unlawful to employ a person who does not have permission to live and work in the UK. Please ensure you have this permission before applying, unless the advert states otherwise.
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