Job Details  
Advertiser: radius recruitment ltd

Job Title: 1st Line Service Desk Analyst - Training Provided
Rate:£18K Per Year    Benefits: Benefits and Bonus
Description: Radius is currently seeking a Junior 1st Line Service Desk Analyst to join its clients Service Desk team based in Cirencester close to Cheltenham, Gloucester, and Swindon.

This is a busy, important role which will involve providing effective IT helpdesk support to numerous customers and thousands of devices throughout the UK. The role will be varied as the business continues to grow, spanning deskside support through to large scale IT rollouts.

Job description Main duties will involve dealing with:

• First line queries on a 'one call’ basis such as password and system resets, hardware related faults and queries, desktop and app support and new user profile creation.

• New equipment & peripheral installation

• Utilising skills and knowledge to assist customers with case resolution & monitoring case escalations

• Meeting set KPI’s

• Reporting and liaising with clients and their end users.

Skills Requirements To apply, you must have some basic IT experience, as training will be provided. You must also have first class skills in written and spoken English with excellent grammar, along with an organised approach and an ability to prioritise. Personally, you will be bright, enthusiastic and keen to progress in a vibrant, forward thinking business.

Technically, you will also need to demonstrate an understanding of Windows desktop operating systems and applications.

The successful candidate will be rewarded with great training, a positive environment in which to work and a competitive package including company contribution pension, bi-annual bonus scheme, private healthcare, staff events and free lunch supplies.

RADIUS Recruitment Ltd is acting as an Employment Agency in relation to this vacancy.
Skills Required: 1st Line Service Desk Analyst - Training Provided
Job Type: Permanent
Start Date: ASAP     Duration:
Contact: Stuart Bingham Contact E-mail: Click
Contact Tel: 0203 879 4930 Contact Fax:
Reference: SAB/RR/SDAC Added: 18-05-2017
  IMPORTANT: For jobs based in the UK it is unlawful to employ a person who does not have permission to live and work in the UK. Please ensure you have this permission before applying, unless the advert states otherwise.
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