Job Details  
Advertiser: Dynamite Recruitment Solutions Ltd

 
Job Title: Inbound Customer Service
Location:Rowley Regis
Rate:£17,500 Per Year    Benefits: Benefits
Description: Inbound Customer Service Representative

Location: Birmingham - Cradley heath
Hours of work: 40 hour week between 09.00am and 7.00pm, Saturday – 9.00 – 1.00pm
Salary: 17,500 with guaranteed increase 19,000 within the first 12month.
Start Date: ASAP

Dynamite Recruitment are proud to be working in partnership with an award-winning service provider based in Cradley Heath due to roaring success throughout 2017 this far our client is looking for Customer Service Representatives to join their team. Our client offer a first-class working environment and really encourage progression throughout the business. If you are someone looking to step away from the retail or hospitality industry and want to start building a career then apply!!
The role will primarily be a first point contact for customers and you would be expected to deliver the highest possible standard of customer service while demonstrating a calm, polite and confident telephone manner and adhering to all company procedures. You will be trained to be multi-skilled and involved in dealing with each customers query.

Responsibilities:

* To receive and respond to incoming calls from existing and potential Customers in relation to mid-term quotations, queries and complaints.
* To gather information from clients to assess their insurance needs and providing resolutions where possible.
* To ensure all client/insurer post received is actioned in accordance with set procedures.
* To amend policies mid-term in accordance with client instructions.
* To ensure relationships with insurers remain strong.
* To collect premiums and ensure account screens are kept up to date.
* To provide sound, correct advice at all times.
* To Input data to in-house computer systems, issuing letters and keeping detailed records.
* Up-selling of additional products to increase company profit.
* The ability to handle objections with effective feedback.

The ideal candidate will have:

* Excellent level of customer service and communication skills
* Excellent attention to detail, data inputting skills, literacy and numeracy
* be looking to pursue a career within a business
* have a positive can do attitude

Dynamite Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.
Skills Required: Inbound Customer Service
Job Type: Permanent
Start Date: ASAP     Duration:
Contact: Dynamite Recruitment Contact E-mail: Click
Contact Tel: 02392 455422 Contact Fax:
Reference: BBBH3628 Added: 17-05-2017
  IMPORTANT: For jobs based in the UK it is unlawful to employ a person who does not have permission to live and work in the UK. Please ensure you have this permission before applying, unless the advert states otherwise.
 
 
 
 
 
 
 
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