Job Details  
Advertiser: radius recruitment ltd

Job Title: Service Desk Analyst
Rate:£18K Per Year    Benefits: Benefits and Bonus
Description: Radius is currently seeking a talented, knowledgeable IT Support Engineer to join its clients Service Desk team based in Cirencester close to Cheltenham, Gloucester, and Swindon.

This is a busy, important role which will involve providing effective IT helpdesk support to numerous customers and thousands of devices throughout the UK. The role will be varied as the business continues to grow, spanning deskside support through to large scale IT rollouts.

Job description
Main duties will involve dealing with:
• First line queries on a ‘one call’ basis such as password and system resets, hardware related faults and queries, desktop and app support and new user profile creation.
• In addition, the successful candidate will assist with some 2nd line queries, escalating these where necessary.
• New equipment & peripheral installation
• Conducting software & data backups
• Report writing
• Managing cases via the Netsuite ERP Platform
• Utilising skills and knowledge to assist customers with case resolution & monitoring case escalations
• Meeting set KPI’s
• Reporting and liaising with clients and their end users.

Skills Requirements
To apply, you must have proven IT support experience gained in a similar role. You must also have first class skills in written and spoken English with excellent grammar, along with an organised approach and an ability to prioritise. Personally, you will be bright, enthusiastic and keen to progress in a vibrant, forward thinking business.
Technically, you will also need to demonstrate an understanding of Windows desktop operating systems and applications. A working knowledge of Windows Server Operating Systems, Active Directory & Group Policies and Networking technologies would be beneficial but not essential at this stage.
The successful candidate will be rewarded with great training, a positive environment in which to work and a competitive package including company contribution pension, bi-annual bonus scheme, private healthcare, staff events and free lunch supplies.

RADIUS Recruitment Ltd is acting as an Employment Agency in relation to this vacancy.
Skills Required: Service Desk Analyst
Job Type: Permanent
Start Date: ASAP     Duration:
Contact: Stuart Bingham Contact E-mail: Click
Contact Tel: 0203 879 4930 Contact Fax:
Reference: SAB/RR/SDAC Added: 17-05-2017
  IMPORTANT: For jobs based in the UK it is unlawful to employ a person who does not have permission to live and work in the UK. Please ensure you have this permission before applying, unless the advert states otherwise.
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