Job Details  
Advertiser: Dynamite Recruitment Solutions Ltd

Job Title: Senior Customer Services Team Supervisor
Rate:£25K.00 to £30K.00 Per Year    Benefits: Benefits
Description: Senior Customer Services Team Supervisor

Monday to Friday - Full Time - Permanent

25,000 - 30,000 P/A + Full Company Benefits

Dynamite Recruitment is currently recruiting for a national company, with head offices based in Chandlers Ford who is looking for a Senior Customer Services Team Supervisor to join the business.

The Role:

* Managing the customer services team on a day to day basis ensuring the team is hitting customer KPI's and SLA's
* Conducting 1-2-1's, team appraisals, assisting in recruitment and monitoring calls (quality auditing) to identify areas for improvement
* Running regular team briefings and ensuring they're aware of any changes to processes, procedures etc.
* Coaching, training and mentoring the team on a day to day basis to encourage them to work to their full potential
* Completing the teams rota, authorising holiday and handling sickness
* Reporting in to the Customer Services Manager and attending management meetings when required

The Hours:

Your team will be working 2 shifts, half will be on an 8am to 4pm and the other 9am to 5pm. Your 37.5 hours per week will be inside these shifts.

The Ideal Candidate:

* Must have previous team management experience from an office or call centre/contact centre environment
* Must be used to driving a team to work towards KPI's, SLA's and other daily targets
* Will need to have a hands on approach and be prepared to lead by example
* Will need to be familiar with producing rotas, conducting 1-2-1's and dealing with day to day people management challenges
* Must be proactive, positive and organised!

For more information, please apply now or contact Abby Neal at Dynamite Recruitment!!

Key Words: "Call centre","contact centre","team leader","team manager","quality control","team manager","supervisor","people management","team management","senior","team supervisor","customer services","training","mentoring","coaching","management","reporting","SLA's","KPI's","service level agreements","targets","appraisals","1-2-1's","meetings","rotas","

Dynamite Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.
Skills Required: "Call centre","contact centre","team leader","team manager","quality control","team manager","superv
Job Type: Permanent
Start Date: ASAP     Duration:
Contact: Dynamite Recruitment Contact E-mail: Click
Contact Tel: 02392 455422 Contact Fax:
Reference: BBBH3609 Added: 08-05-2017
  IMPORTANT: For jobs based in the UK it is unlawful to employ a person who does not have permission to live and work in the UK. Please ensure you have this permission before applying, unless the advert states otherwise.
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