Job Details  
Advertiser: Hydrogen Group

Job Title: Account Manager – Client & Contractor Care
Rate:£21K to £24K Per Year    Benefits: Bens

A new role has arisen within our CRM practice as an account manager to engage with our contractors and clients across different business areas. In line with our global vision, the Client Relationship function has been designed to support and manage our strategic client base.

This will be a dual role looking after our contractors as well as developing new opportunities with our current clients.

The Role:

Based from our head office in London, your responsibilities will include, but not be limited to:

* To deliver a high level of customer service and professionalism at all times to the contractor population, clients and Hydrogen employees.
* Manage the relationship between Hydrogen and its contractors, via regular face to face meetings, telephone calls and emails.
* Manage the relationship between Hydrogen and its clients, onboarding contractors, organising extensions, arranging PO’s, conducting quarterly reviews, and ensuring that all SLA’s are adhered to at all times.
* Conduct contractor reviews throughout the assignment duration, and feeding back to all relevant parties as required.
* To effectively manage all incoming contractor enquiries including, contractual, compliance and payment queries.

Desired Skills & Experience:

* You will need to demonstrate a background of strong internal/external customer facing support, evidencing customer issue resolution in; recruitment, sales, call centre or a customer service focused environment.
* Ability to build and maintain strong working relationships with stakeholders all levels.

* A self-starter who uses initiative and faces all challenges and problems with a sense of responsibility and self-management, following issues through to resolution.

* Have a passion for customer service, with a keen eye for detail.

Customer service, Contractor care, business development, account management
Skills Required: account management, contractor care, business development, customer service
Job Type: Permanent
Start Date: ASAP     Duration:
Contact: Fiasal Rathyal Contact E-mail: Click
Contact Tel: Contact Fax: +44 (0)20 7929 1200
Reference: IR2 Added: 02-05-2017
  IMPORTANT: For jobs based in the UK it is unlawful to employ a person who does not have permission to live and work in the UK. Please ensure you have this permission before applying, unless the advert states otherwise.
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