Job Details  
Advertiser: Stafforce Personnel Ltd

Job Title: EU Online Assistant
Rate:£15K.00 Per Year
Description: Our client basd in Lincoln is looking to recruit a permanent EU online assistant to join their rapidly growing business.

Candidate Summary:

We are looking for an enthusiastic and experienced individual who can provide support for some of the activities on our international Spanish site, including customer service via telephone and email communication as well as managing social media campaigns and updating the international websites.

Requirements of the Role:

* You will have strong Spanish linguistic skills (native level) with the ability to translate and proof-read both your own and other colleague’s work;
* You will have an understanding of social media platforms;
* You will have the ability to write engaging content for social media platforms;
* A background in customer services.

Duties and Responsibilities:

* Provide efficient and effective customer services to our Spanish customers through telephone and email communication, understanding their needs and requirements, working to exceed these wherever possible, including:
* Monitoring trust pilot reviews;
* Review the stock on the Spanish website;
* Blog engagement including research, and outreach;
* Managing the social media platforms (Facebook, Twitter, Pinterest, Google+) for the Spanish team including:
* Build and maintain the current and future international Social Media presence - including responding to customer queries and creating content;
* Update the international websites through our CMS systems;
* Achieve set targets and KPI’s ensuring all requests are executed to deadline;
* Campaign/project and customer service administration;
* Translating and proofreading support work – English/Spanish;
* Holiday cover for the Spanish EU Team;
* Supporting the EU Teams where required and any ad-hoc projects that may arise.

* Process web orders
* Promoting Auto despatch services
* Tracking shipments
* Returns, refunds and replacements

* Social bookmarking
* Social media engagement monitoring
* Paid social media advertisement
* Optimising and promoting products via social media
* Reporting


Responsible to: EU Ecommerce Executive

Responsible for: N/A

Liaison with: EU Team, Digital Marketing Team, clients and customers, company colleagues, associated companies

Personal Qualities and Specific Skills:

* Fluent in English and Spanish (French, German or Italian would be beneficial);
* Knowledge of online marketing including Social Media;
* Enjoys working as part of a team;
* PC proficient, with good working knowledge of Microsoft Office;
* Excellent literacy and writing skills;
* Results driven;
* Good interpersonal and customer focused skills, able to empathise, maintain professionalism, display patience and politeness within a sometimes pressurised environment;

Strong communication skills and confidence in writing content

Stafforce is acting as an Employment Agency in relation to this vacancy.
Skills Required: EU Online Assistant
Job Type: Permanent
Start Date: asap
Contact: Nikki Heath Contact E-mail: Click
Contact Tel: 01522 785720 Contact Fax: 01522 785727
Reference: 942381 Added: 21-04-2017
  IMPORTANT: For jobs based in the UK it is unlawful to employ a person who does not have permission to live and work in the UK. Please ensure you have this permission before applying, unless the advert states otherwise.
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