Job Details  
Advertiser: Cerebra Recruitment

Job Title: Desktop Support Analyst
Rate:£25 to £28 Per Hour
Description: *Desktop Support Analyst- up to 28/ hour (Mon-Thurs) – 2-3 month contract – Holyhead, Wales*

Security Clearance: The successful candidate must hold current SC clearance.

**Please note: There will also be a requirement to participate in and support a rostered callout arrangement on a rotational basis**

We have an exciting opportunity to join one of our key clients in Holyhead (Wales) who are looking for a Security Clear4d Desktop Support Analyst to join their team on a contract basis. The successful candidate will be responsible for maintaining, supporting and implementing the desktop environments at a second line level to include fault fix, swap out of equipment and request fulfilment as required across the Group on a multiple site basis. You must have the ability and flexibility to travel between sites.

Key tasks and deliverables:
• Fault management and rectification across the Infrastructure.
• To give technical support of all desktop platforms to second line fix across Babcock International Group within the agreed performance criteria.
• Ensure Operational and Technical Documentation is maintained to agreed standards.
• Any other duties as deemed necessary to achieve department goals.
• To provide second line technical support through agreed Service Levels and Key Performance Indicators.
• Provide second line fault fix to agreed SLA’s
• Provide second line request resolution to agreed standards and KPI’s
• Maintain Desktop environments to agreed standards
• Maintain Operational and Technical Documentation to agreed standards
• Provide desktop application support where required
• Satisfied customer base.
• Provide excellent customer service to the end customer
• Provide organised and regular communication regarding calls to the end customer
• Demonstrate a strong team working capability and support colleagues

Essential skills and experience:
• Experience of working in a Service Delivery environment
• Proven experience of working in accordance with Service Level Agreements
• Knowledge of the ITIL environment and process essential
• Ability to problem solve complex technical issues
• Toolset skills for all aspects of this role

Key behavioural competencies:
• Customer focussed
• A confident and self-motivated team player
• Excellent people skills
• Excellent planning skills
• Comfortable working across a multi-disciplined IT environment, and diverse business
• Ability to work collaboratively with others
• Flexible can do attitude, with a positive customer focus
• Able to work effectively to deadlines and prioritise efficiently
• Focused on quality and attention to detail
• Ownership skills
• Excellent time management skills
Skills Required: Desktop Support Analyst
Job Type: Contract
Start Date: ASAP
Contact: Natasha Lewis Contact E-mail: Click
Contact Tel: 01483 424686 Contact Fax: 01483 416178
Reference: J7789 Added: 20-04-2017
  IMPORTANT: For jobs based in the UK it is unlawful to employ a person who does not have permission to live and work in the UK. Please ensure you have this permission before applying, unless the advert states otherwise.
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