Job Details  
Advertiser: Regus

 
Job Title: Customer Service Representative
Location:Leeds
Rate:£8,250 Per Year
Description: DESCRIPTION/RESPONSIBILITIES:
Regus is the world’s leading provider of professional workplaces on demand.

Vision
To lead the flexible workplace revolution.

Purpose
The Customer Service Representative (CSR) in conjunction with the rest of the centre team plays a key role in delivering an exceptional professional and friendly service to all business centre customer, visitors and prospective clients.

The CSR is an extension of our clients business ensuring that they are able to concentrate on their work, while we manage their office needs

Key Areas of Responsibility
* Act as a key point of contact for customers and visitors providing a professional and friendly service as well as delivering an exceptional first impression.
* Serve as a primary resource in assisting customers within the centre; whether showing a customer to a meeting room, preparing their new office for move-in, troubleshooting basic technical issues, programming a phone, moving furniture to accommodate their office needs, providing a beverage or assisting with copies/administrative tasks.
* Provides a great environment for our customers by taking pride in continually keeping the centre “show ready” by ensuring the business lounge, conference rooms, show offices and common areas are spotless and prepared for our next guests at all times.
* The CSR becomes an extension of our customer’s team by delivering their mail, answering their phones, sending their packages, ordering their office supplies, booking their meeting rooms, preparing their meeting rooms, and ensuring that they are able to concentrate on their work, while we manage their office needs.
* Serve as a resource for customers seeking information, assistance or recommendations; a thorough understanding of all key services, products and amenities are critical in the ability to deliver service in an exceptional and timely manner.
* Demonstrate a true passion for customer service by proactively seeking ways to surprise and delight our customers and guests, always going above and beyond
* Responsible for maintaining cleanliness and visual standards throughout the Centre including: kitchen, offices, conference and meeting rooms, toilets and other common areas.
* Ensure client offices are cleaned and prepared for new client move-ins.
* Ensure meeting and conference rooms are cleaned and prepared before and after events therefore ready for client use at all times.

Key Skills and Experience & Competencies
Key Skills
* Exceptional Customer Service skills, including the ability to remain flexible and calm in high pressure or continually changing situations
* Effective and professional communication skills in both local language and English (written and oral)
* Solid organisational skills, including the ability to prioritise and multi task in a demanding environment
* Working knowledge of Microsoft Office Suite, including Word, Excel, PowerPoint and Outlook and the ability to understand further programmes to assist in the day to day centre operations
* Ability to operate basic office equipment

Competencies
* Ability to build and maintain strong working relationships
* Embraces Change
* Takes Ownership and uses initiative
* Good Communicator
* Team Player
* Resilient

Key Relationships
* New and existing customers (In-house clients, Meeting Room Clients, Virtual Office Clients)
* Centre team
* Line manager

To apply for this position, please use the following URL:
https://ars2.equest.com/?response_id=d6542e6c79779c894311404ab7a4f1e4
Skills Required: Customer Service
Job Type: Permanent
Start Date:
Contact: Human Resource Contact E-mail: Click
Contact Tel: 999-999-9999 Contact Fax:
Reference: 13190BR Added: 10-01-2017
  IMPORTANT: For jobs based in the UK it is unlawful to employ a person who does not have permission to live and work in the UK. Please ensure you have this permission before applying, unless the advert states otherwise.
 
 
 
 
 
 
 
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