Job Details  
Advertiser: Job Place

Job Title: Client Experience Executive
Rate:£35K to £45K Per Year
Description: Our client is a National Legal Firm with locations throughout the UK, due to substantial successes and expansion they are looking to appoint a Client Experience Executive.

This is a full time, permanent position based in their Manchester Office and would suit someone that has worked in the Service Industry or Financial Services as a Customer/Client Experience Exec.

The role will involve understanding the entire client/customer process and experience across all sectors of the business, identifying areas for improvement from the client/customer perspective and reporting back on the suggested implementation of them.

To succeed in this role, you must have demonstrable experience of:

• Mapping and Delivering Workflows on Client/Customer Experience
• Proven analytical and logical methodology
• Excellent Communication Skills as you will be liaising with all staffing levels from Customer Services through to Heads of Department and Solicitors.
• Outstanding computer skills
• An understanding of recommendations for improvement.
• Previously worked in a similar role in a service industry with a true focus on customer experience

In return you can expect a great working environment with a company that recognises the attributes of its employees, great career development opportunities and a good benefits package.

Job Place Ltd is acting as an Employment Agency in relation to this vacancy.
Skills Required: Workflow Process Mapping Client Experience
Job Type: Permanent
Start Date: ASAP
Contact: Job Place Ltd Contact E-mail: Click
Contact Tel: 02393 200146 Contact Fax:
Reference: MRSA:9048 Added: 05-01-2017
  IMPORTANT: For jobs based in the UK it is unlawful to employ a person who does not have permission to live and work in the UK. Please ensure you have this permission before applying, unless the advert states otherwise.
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