Systems Engineer - Contact Centre Technology
Salary: £35-45,000 + Beneftis.
The client is a highly successful and well known International software ISV focusing on Customer Interaction, Contact Centre and Unified Communications applications. USA HQ, 1200+ employees (600 of which are in EMEA) with 16 International offices including 11 in EMEA. The company develops a comprehensive portfolio of interaction management solutions, spanning contact center, IVR, and call recording solutions that support any telephony environment, on premise or in the cloud.
The role presents an ideal opportunity for the right candidate to progress and prosper in line with the company`s ambitious growth strategy.
They assist their clients in delivering world-class services to its Telcos and enterprise partners by responding to issues and enquiries in a timely, accurate and professional manner. Reporting into the Team leader, you will be part of a team of highly experienced engineers in products, systems implementation, application management and advanced troubleshooting. This role carries a requirement to communicate with Customers and internally across a number of disciplines and departments.
The position will also form part of a call-out roster to ensure 24x7 support for the EMEA region.
Respond appropriately to Tier 3 Technical Support issues via telephone and email from our Telcos and enterprise partners.
Triage and assess in a... Please go to https://www.aptrack.co/uap/AAAAbAAPRToCELNy/ to see the full advert text.
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