| Advertiser: | Hays Contact Centres |
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| Job Title: | Customer Services Executive | ||
| Job Description: |
Our client, a leading lending business based in Hull, is looking to recruit permanent Customer Service Executives to start on a full time basis as soon as possible.
The company are a well established business that offers many customers a route back into mainstream lending and are well known in their marketplace. They offer excellent training and development programmes to invest in their employees and are looking for candidates with previous contact centre experience in order to ensure that the customer and colleague experience continues to be of the highest standard. The role involves managing existing customers expectations in order to exceed business targets and is on a full time permanent basis. If you feel you have the relevant experience and would like to work for a company that recognises your hard work and commitment, read on to find out how to apply. The successful candidate will be responsible for the following: - Managing up to date customer accounts on an ongoing basis - Identifying potential issues/problems in order to implement the best solution - Ensuring that an excellent level of customer service is maintained for both internal and external customers. - Adhering to call monitoring and company regulations - Training and coaching new CSR's once fully established in the role The ideal candidate will need to demonstrate the following: ·Excellent communication skills ·IT literacy ·Customer focused attitude ·Ability to work under pressure using own initiative ·Previous contact centre experience The company offers a fantastic starting salary as well as an overall rewards package including: Childcare vouchers Sharesave Share incentive plan Life assurance Pension Company car Healthcare 25 days holiday Free parking |
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| Skills Required: | Customer Services Executive | For jobs based in the UK it is unlawful to employ a person who does not have permission to live and work in the UK. Please ensure you have this permission before applying, unless the advert states otherwise. | |
| Location: | Kingston Upon Hull | ||
| Job Type: | Permanent | ||
| Rate: | £14,464 Per Year Benefits: fantastic rewards package | ||
| Start Date: | 11/08/2008 Duration: | ||
| Contact: | Sarah Smith | Contact E-mail: | SarahSmith.78988.480@hayscontactcentres.aplitrak.com |
| Contact Tel: | 01132444858 | Contact Fax: | 0207 510 5002 |
| Reference: | 1126004 | Added: | 23-07-2008 |
