| Advertiser: | The Retail Recruitment Company |
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| Job Title: | Call Centre Manager | ||
| Job Description: |
A nationwide High Street Retailer is looking for an Operations Manager to manage the largest and busiest Manual Data Entry Centre (MDEC), with over 770 staff and a management team of 21, based in Plymouth.
As Call Centre Manager your primary objectives are: Provide day to day operational leadership to shift managers at Plymouth MDEC Lead responsibility for delivering day to day performance throughout Plymouth MDEC operations Demonstrate motivational, exciting leadership, direction and customer-focus at operational level, encouraging performance excellence and enthusiasm for customer satisfaction As Call Centre Manager your main responsibilities will be: Contribute to the planning, development and deployment of strategic change initiatives within the production environment Monitor shift by shift performance and drive improvements to business balanced scorecard results Review daily production control teams outputs and steer operational teams to rectify performance leakages within 24 hours Consistently champion a passion for customer satisfaction developing the shift teams' understanding of customer focus and the commercial imperative, and of the efficient handling of automated traffic through PLYMOUTH MDEC Establish a trust-based working environment at team level to underpin change activities within PLYMOUTH MDEC, by championing front-line improvement opportunities in line with business goals Consistently apply PLYMOUTH MDEC's IR framework by actively consulting employee representatives and developing commercial understanding, to create harmonious working conditions which focus operational efforts on performance improvement As Call Centre Manager you will have the following to offer our client: Business related qualification highly desirable A proven track record of managing a large operational unit, either in the call centre or data entry environments A track record of effectively managing, developing and coaching employees at all levels to build capability to World Class standards within PLYMOUTH MDEC Ability to demonstrate leadership behaviours to develop a positive and pro active attitude at every level A dedicated and hard working individual who consistently achieves demonstrably high level performance standards This role offers an attractive salary for the right person. Please only apply if you have a proven track record of managing a large operational unit, within a call centre of data entry environment. |
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| Skills Required: | Call Centre Manager | For jobs based in the UK it is unlawful to employ a person who does not have permission to live and work in the UK. Please ensure you have this permission before applying, unless the advert states otherwise. | |
| Location: | Plymouth | ||
| Job Type: | Permanent | ||
| Rate: | £40K to £42K Per Year Benefits: N/A | ||
| Start Date: | 30/06/2008 Duration: Permanent | ||
| Contact: | Sophie Clayton | Contact E-mail: | sophie1@trrcompany.com |
| Contact Tel: | 01442 870 810 | Contact Fax: | |
| Reference: | VAC-10186 | Added: | 18-07-2008 |
