| Advertiser: | Workforce Recruitment |
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| Job Title: | Team Manager | ||
| Job Description: |
Team Manager
An excellent opportunity to join a growing company, contributing your experience to ensure continued success. There is very much a focus on management skills & experience. You must have demonstrated the following in previous roles: - Delivering Results by motivating teams and managing performance against agreed KPIs. - Managing underperformance Our client would also consider a recent, motivated graduate, wishing to move into a management role. This experience may come from any industry. Whilst a Call Centre / Customer Servce background is a plus, manufacturing, retail, etc will be considered - the ability to manage a team is the key factor. Our client wishes to recruit 2 Call Centre Team Managers with the following key attributes: - Good Leadership Skills (the ability to organise workflow and team members) - Advanced Communication skills to handle internal & external customer queries - Tact & Diplomacy, combined with excellent motivational skills - Experience of managing a team with coaching techniques. You may be in a team leader, supervisor or more senior post. You should be capable of working to and meeting team KPIs. The role will require you to lead by example, motivating and encouraging a call centre team to meet targets. You will have responsibility for ensuring the accurate handling of orders, calls, data inputting and complaint handling. You will work a 40 hour week (5 days out of 6 - Monday to Saturday) starting at 8am, 9am or 9:30am on a rotating basis. Performance-based increases are achievable each year. If you think this is you, please contact us asap! |
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| Skills Required: | Team manager management KPI performance management supervisor team leader call centre customer servi | For jobs based in the UK it is unlawful to employ a person who does not have permission to live and work in the UK. Please ensure you have this permission before applying, unless the advert states otherwise. | |
| Location: | Morecambe | ||
| Job Type: | Permanent | ||
| Rate: | £18K to £25K Per Year Benefits: N/A | ||
| Start Date: | asap Duration: N/A | ||
| Contact: | Dave Kershaw | Contact E-mail: | dave@workforcerecruitment.co.uk |
| Contact Tel: | 01254 268238 | Contact Fax: | 01254 268239 |
| Reference: | COFL160708 | Added: | 16-07-2008 |
