| Advertiser: | HC Recruitment |
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| Job Title: | Customer Service Advisors | ||
| Job Description: |
CUSTOMER SERVICE ADVISOR
Since 1998 my client has focused on providing the highest possible levels of service to its customers. They have developed their Northenden head office to accommodate up to 500 customer service and support personnel. They have now been officially recognised as the UK's fastest growing telecoms company. Today they have over 70,000 satisfied business customers, who all enjoy unparallelled service levels and fantastic discounted rates for lines, calls and broadband. The purpose of the role is to deal with all inbound calls from existing customers in a professional manner, first line broadband support, line fault resolutions, engineer appointments, distribution, and fault diagnostics. Ideal candidate needs to be a team player, have an excellent telephone manner, good communication skills, good customer service experience, excellent listening skills, accuracy/eye for detail, professional attitude, problem solving ability. Ability to deal with difficult situations with empathy, have initiative, and excellent attendance & punctuality. WORKING HOURS ARE MON-FRI 9am-6pm. SALARY £12k-£13k basic, + 10% bonus scheme, and 2 pay reviews per annum. THIS POSITION IS BASED IN NORTHENDEN. |
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| Skills Required: | Customer Service Advisors | For jobs based in the UK it is unlawful to employ a person who does not have permission to live and work in the UK. Please ensure you have this permission before applying, unless the advert states otherwise. | |
| Location: | Manchester | ||
| Job Type: | Permanent | ||
| Rate: | £11K to £13K Per Year Benefits: bonuses and 2 pay reviews per year. | ||
| Start Date: | N/A Duration: N/A | ||
| Contact: | Sam Worsh | Contact E-mail: | sam@hcrecruitment.co.uk |
| Contact Tel: | 0161 761 8359 | Contact Fax: | 0161 761 8340 |
| Reference: | SWCSAUC4 | Added: | 14-07-2008 |
