| Advertiser: | European Resources Ltd |
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| Job Title: | Dutch Customer Service Support Agent | ||
| Job Description: |
Dutch Customer Service Support Agent
Location: Maidenhead Salary: £23k Job Responsibilities: The Customer Support Service Agent will be responsible for: 1 Providing timely and accurate information and support to customers and partners. 2 Professionally and expertly recognize and diagnose technical problems and provide accurate and timely solutions to the customer by telephone or via email. 3 Providing a high level of customer support services addressing the needs of the customer within agreed department service level parameters. 4 Accurately logging and detailing incidents in the support database. 5 Researching and testing software problems where time allows. 6 Improving the product line by reporting design and reliability problems and enhancements to development through the proper channels. 7 Pursue quality and continuous improvement. 8 Work closely with other department staff to meet the needs of our customers. Requirements: The Customer Support Service Agent will be required to have the following: 1 Minimum of one years experience in a direct customer service role or Telesales role. 2 Post-secondary qualification. 3 Must be able to speak Dutch fluently. English is required as a second language for training and business purposes. 4 Experience and working knowledge of any type of software application with a view to be able to describe to someone how to install it and use it. 5 Proven track record of using the following skills - analytical, troubleshooting, and public relations. 6 Excellent communication skills, both written and verbal, with the ability to demonstrate training techniques. 7 Experience of handling difficult customers with tact and diplomacy and managing solutions to a satisfactory end for customer. 8 Excellent organizational skills and ability to prioritse and adapt to change. 9 Ability to work effectively in a team environment. 10 Ability to recognize the indicators during a customer service call when a sale could be made. The skills and experience listed below are desirable: 1 Other languages other than those specified above. 2 Experience of working in a telesales environment converting customer queries into sales opportunities. |
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| Skills Required: | Dutch Customer Service Support Agent | For jobs based in the UK it is unlawful to employ a person who does not have permission to live and work in the UK. Please ensure you have this permission before applying, unless the advert states otherwise. | |
| Location: | Maidenhead | ||
| Job Type: | Permanent | ||
| Rate: | £23K Per Year | ||
| Start Date: | 01-07-2008 | ||
| Contact: | Nicola Baillie | Contact E-mail: | nicola@europeanresources.co.uk |
| Contact Tel: | 0131 555 0284 | Contact Fax: | 0131 555 0201 |
| Reference: | DutchMaidenhead-NB | Added: | 04-07-2008 |
