| Advertiser: | Beacon Jobs |
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| Job Title: | Bilingual Customer Services Advisor | ||
| Job Description: |
A requirement has arisen for an experienced Customer Service/Sales Coordinator to join a dynamic company in Whitstable, Kent.
Fluent FRENCH & / OR GERMAN / EUROPEAN LANGUAGES are ideally required and applicants with this will be considered priority. General Responsibilities: To ensure that the highest level of customer service is provided, by providing support and information to meet customer needs and to other staff in the team. To assist external Regional Sales Managers with administrative, marketing & sales backup. Key Areas: Customer Orders Ensure that customer orders are dealt with efficiently and correctly, following procedures, liaising with other departments and meeting agreed delivery timescales. Customer Service & Enquiries Responsibility for answering the telephone and dealing with enquiries / directing the calls as appropriate. Provide detailed information about products, orders, prices, invoices, quotes etc. Record information about orders, enquiries, complaints or return of goods to aid internal communication and the following up of enquiries. Responsible for following up exhibition leads and updating the customer database following exhibition, liaising with Regional Sales Managers as necessary. Liaise with customers on behalf of other staff and Managers where language skills are required. Sales Support Point of contact in the office for external Regional Manager(s) & assist them with customer enquiries, sales follow up, market research, etc. Responsible for preparing customer mailings for designated territory as advised by Manager. Responsible for maintenance of the customer database in designated territory and ensuring that relevant information is recorded for reference. Responsible for carrying regular customer surveys & recording feedback given for analysis. General Administration Responsible for filing of own documents. Assist with special projects as required, e.g. proof-reading/ translation, research, covering for absent colleagues, etc. Report any non-conformance product, process or quality to the Customer Service Manager Provide assistance to any member of the Customer Service team should it be required. French language skills are essential along with customer service & sales experience and a good working knowledge of Microsoft package. Can all applicants attach an up to date CV. |
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| Skills Required: | French | For jobs based in the UK it is unlawful to employ a person who does not have permission to live and work in the UK. Please ensure you have this permission before applying, unless the advert states otherwise. | |
| Location: | Whitstable | ||
| Job Type: | Permanent | ||
| Rate: | £17K to £19K Per Year Benefits: Benefits | ||
| Start Date: | ASAP Duration: N/A | ||
| Contact: | Samantha Clowes Pritchard | Contact E-mail: | samantha@beaconjobs.co.uk |
| Contact Tel: | 01892 613 336 | Contact Fax: | 01892 613 462 |
| Reference: | sam_Bil CS | Added: | 04-07-2008 |
