| Advertiser: | Angel Services Group |
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| Job Title: | Collections Team Leader | ||
| Job Description: |
Collections Team Leader
Call Centre – Retail Financial Productions Located: Birmingham – candidates are likely to live in Coventry, Birmingham, Solihull or Dudley circa £25k basic + pension + 25 days + STATS holiday + benefits Ref: ALH 1736 An exciting, challenging and rewarding opportunity has arisen within this friendly, dynamic and leading provider of retail financial products. They seek a person to manage a team of 10 debt collectors, monitoring both in and outbound telephone activities, creating a motivational environment and also ensure that all policy and procedures are followed in achieving agreed cash recovery targets. Key tasks will include: -Utilising management information to ensure that targets are achieved. -Working with management and other team leaders to plan and implement the priorities of the department and also the team, -Set up and monitor daily dialler campaigns to ensure optimum right party connects. -Produce regular performance statistics to ensure that individuals performances are at optimum level. -Pro-actively challenge the processes and procedure in place and work closely with the teams to continually refine work methods To be considered for the role it is likely that the successful candidate will have proven collections/debt recovery experience ideally within a debt collection agency. They will be a motivator of people, have proven people management skills and also able to use their initiative to solve problems. In addition they will be adaptable and able to work to tight deadlines In the first instance please submit your CV to the link below quoting reference ALH 1736 in the subject field. |
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| Skills Required: | collections, customer services manager, financial services, credit cards | For jobs based in the UK it is unlawful to employ a person who does not have permission to live and work in the UK. Please ensure you have this permission before applying, unless the advert states otherwise. | |
| Location: | Solihull | ||
| Job Type: | Permanent | ||
| Rate: | £23K to £25K Per Year Benefits: benefits + pension | ||
| Start Date: | ASAP Duration: N/A | ||
| Contact: | Anthony Hughes | Contact E-mail: | anthonyh.64283.480@angelrecruitment.aplitrak.com |
| Contact Tel: | 0121 697 7060 | Contact Fax: | |
| Reference: | ALH1736 | Added: | 03-07-2008 |
