| Advertiser: | Hays Contact Centres |
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| Job Title: | Customer Service Executive | ||
| Job Description: |
Exciting growth plans for 2008 has created the need to recruit for one of the largest clothing and uniform companies in the UK. The client is looking for innovative and dynamic members of staff to add to their already successful team.
Opportunities for experienced Inbound Customer Service Executives are now available! Previous and recent call centre experience is absolutely essential, and a stable career history must be proven in interview. Applicants must be able to pass full screening and reference checks. The Role - To handle customer calls promptly and effectively in a positive manner, asking appropriate questions and providing helpful information so that customers' are highly satisfied with the service. - To carefully search for and select and / or set-up accurate customer Account detail so that invoices and goods are sent to the right person. - To accurately input and process customer orders, amendments, cancellations and catalogue requests so that customers receive what they ordered You will be working 35 hours per week, Monday to Friday, between the hours of 8am and 6pm. The role is temporary for the first 3 months leading on to permanent employment with fantastic opportunities for career progression. Customer Focus Utilises time effectively, knowledgeable about products and services, links benefits with Customer satisfaction Communication Listens for understanding, expresses information clearly and concisely, utilises questioning, reiterating, rapport building, is courteous and uses plain language Accountability Takes ownership, maintains focus when events become chaotic, keeps criticism in proper perspective, And takes action to resolve stressful situations, able to see the bigger picture Decision Making Demonstrates creative thinking when solving problems, establishes the issue and options available, obtains and weighs all facts, confident in decisions made Team working Understands a common goal, shares information with colleagues, contributes to an atmosphere of trust, builds others' confidence, shows respect for other peoples ideas and opinions, effectively resolves disagreements Flexibility Demonstrates a positive attitude, focuses on ‘I can do it' way of thinking, willing to accept New challenges, approachable when under pressure, works towards win-win outcomes Computer Literacy Demonstrates quality and accuracy of data input, numeric and literacy skills, keyboard knowledge, able to system navigate Benefits ·Sociable and desirable hours: Full time role working a 35 hour week during office hours 08:00 to 18:00 Monday to Friday ·24 days paid holiday plus 8 paid bank holidays ·Pension scheme ·Free parking ·Excellent opportunities for career progression ·Great working atmosphere and office environment |
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| Skills Required: | Customer Service, Telephone experience | For jobs based in the UK it is unlawful to employ a person who does not have permission to live and work in the UK. Please ensure you have this permission before applying, unless the advert states otherwise. | |
| Location: | Accrington | ||
| Job Type: | Temporary | ||
| Rate: | £6.75 Per Hour Benefits: temp to perm | ||
| Start Date: | 28/7/08 Duration: | ||
| Contact: | Emily Hesketh | Contact E-mail: | ehesketh.13818.480@hayscontactcentres.aplitrak.com |
| Contact Tel: | 01612362424 | Contact Fax: | |
| Reference: | 3729960 | Added: | 02-07-2008 |
