| Advertiser: | Hays Contact Centres |
     |
|
| Job Title: | Customer Services OR Telesales | ||
| Job Description: |
Exciting growth plans for 2008 has created the need to recruit for one of the largest clothing companies in the UK.
Opportunities for Outbound Telemarketing Executives and Customer service advisors are now available Telesales role - Follow up call to prospects who have requested and received a catalogue but not placed an order to convert their previous interest into a sale - Identify customers with large spend potential and pre-qualify as a lead to be passed to Field Sales team for an appointment - Making courtesy calls to new customers following their first order to ensure their experience exceeded their expectations and encouraging them to place a 2nd order - Contacting our best customers to continue to build their relationship with the brand, ensure they are happy with the service we are providing, establish a measure of customer satisfaction post order receipt and encourage them to place another order to increase annual spend and improve customer retention - Actively contacting lapsed customers to gain new business sales and increase customer retention; fact finding calls to understand why these customers have stopped shopping with us and to renew the business partnership - Telemarketing to potential customers from specific market sectors to support direct marketing initiatives (eg. schools, NHS trusts etc.) - Improve the quality of database information by validating all customer details with each contact and probing to establish sales potential Any other duties and support to the Marketing Team and business when necessary - Customer Service Role - To handle customer calls promptly and effectively in a positive manner, asking appropriate questions and providing helpful information. So that customers' are highly satisfied with the service - To carefully search for and select and / or set-up accurate customer Account detail. So that invoices and goods are sent to the right person - To accurately input and process customer orders, amendments, cancellations and catalogue requests. So that customers' receive what they ordered - To apologise to customers who are dissatisfied with the company service at any level, show concern for their disappointment and identify the exact issue. So that problems are resolved immediately - To ensure that all equipment is in working order, including telephone, fax, e-mail and computer systems. So that communication lines remain open - To adhere to business processes and services in support of our ‘standard operating procedure'. So that targets are met and quality standards achieved daily - To review work completed and in progress and discuss any specific highlights, exceptions or issues with your Team Leader. So that customer service measures are achieved at all times |
||
| Skills Required: | call centre, customer service | For jobs based in the UK it is unlawful to employ a person who does not have permission to live and work in the UK. Please ensure you have this permission before applying, unless the advert states otherwise. | |
| Location: | Accrington | ||
| Job Type: | Permanent | ||
| Rate: | £10K to £15K Per Year | ||
| Start Date: | ASAP | ||
| Contact: | Justine Williams | Contact E-mail: | JWilliams.28152.480@hayscontactcentres.aplitrak.com |
| Contact Tel: | 01612362424 | Contact Fax: | 0207 068 5339 |
| Reference: | 3729960 | Added: | 18-06-2008 |
