| Advertiser: | Hays Contact Centres |
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| Job Title: | Sales & Service Advisor | ||
| Job Description: |
The role is to be the primary point of contact for our clients customers, delivering a high-quality effective telephone banking service. To contribute to the development of a high-performance and highly empowered quality Call Centre. Providing a professional, personal, high quality and seamless reactive and proactive sales function to customers by investigating their need and effectively identifying relevant products and services.
Handle calls with minimal reference to Team Leader, using effective questioning and listening techniques to analyse complex customer requirements and establish needs in order to identify appropriate products and services, effectively identifying and promoting alternative and more complex products where applicable Handle, from start to finish, enquiry's from customers concerning existing and new accounts with minimum reference to Team Leaders. Handle Outbound calls as necessary to customers and branches. To progress cases as appropriate via verbal communication with other internal parts of the Bank. Resolve customer complaints escalating where necessary. Maintain awareness of service levels and deliver consistently to service standards. To accurately and efficiently administer all relevant paperwork and post call ‘wrap up'. To consistently achieve productivity targets. Contribute/assist in championing the need for continuous improvement. To be an active team member taking on additional responsibilities where appropriate in order to support others and promote excellent customer service. To effectively identify and progress sales opportunities related to customer needs |
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| Skills Required: | inbound customer service | For jobs based in the UK it is unlawful to employ a person who does not have permission to live and work in the UK. Please ensure you have this permission before applying, unless the advert states otherwise. | |
| Location: | Liverpool | ||
| Job Type: | Permanent | ||
| Rate: | £15K to £20K Per Year | ||
| Start Date: | asap | ||
| Contact: | Nicola Murray | Contact E-mail: | NMurray.08588.480@hayscontactcentres.aplitrak.com |
| Contact Tel: | 0151 227 9229 | Contact Fax: | 0151 227 9127 |
| Reference: | 3730771 | Added: | 10-06-2008 |
